FAQ

Do you ship internationally?

Honolulu Coffee ships all over the world! We offer a variety of shipping options for both domestic and international customers. The cost of each option depends on the products in your order and the shipping destination. When you place an order at our store and enter your address, you'll see international shipping options which will calculate the shipping costs for you.

Where is my order? Can I track my package?

When you place your order on our website, you will receive a confirmation email notifying you that we have received your order. After your order is processed and shipped, you will receive an email from UPS or the USPS with your tracking number. You may track your package at UPS.com or USPS.com for domestic and international orders.

Can I ship to a P.O. Box?

Yes, we can ship to a P.O. Box if you choose one of the United States Postal Service (USPS) shipping options during checkout. United Parcel Service (UPS) cannot get your package into a Post Office box.

Where is your coffee roasted?

To provide you the freshest coffee possible, we roast our beans daily at our upcoming flagship store Honolulu Experience Center (1800 Kalakaua Avenue) in Honolulu, Hawaii.

What is your return/exchange policy?

Our coffee products are roasted and packaged to order. We do not accept coffee product returns because we cannot guarantee the condition the product is kept in after it leaves our facilities.

We take great care when packing each order, minimizing chances of damage. Merchandise returns are only accepted if damage occurred during shipping and said merchandise is damaged on arrival. Each claim is evaluated case by case. Chocolate items may not be refunded or exchanged if melted during shipping.

If you are unsatisfied in any way with any of our products, please contact our Customer Service department at customerservice@honolulucoffee.com. Please note: merchandise or coffee cannot be returned at our retail stores for cash or credit back.

What is the shelf life of your products?

While coffee can be used up to one (1) year after roasting, it is recommended that you use the coffee within two (2) months of ordering. We guarantee the coffee you receive was roasted within five (5) days of shipping. Please do not refrigerate or freeze our coffee. Please store beans or grounds in a dark, air-tight container at room temperature to maintain freshness.